Icon Computer Services supply bespoke Computer Systems, Networking and Consultancy to business and the public sector throughout Wales

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Support Contracts

We provide a range of support contracts with options to ensure that your IT systems are kept functioning

We offer a complete support service including traditional break-fix maintenance where we will repair your hardware when it fails for a fixed fee per item. a flexible pre-paid voucher scheme that provides a cost effective alternative to fixed-price maintenance and gives improved response and fix times over our standard Ad-Hoc service, and a telephone helpdesk to quickly resolve application problems and we can even take control of your PC so that you don't have to go through the frustration of following step-by-step instructions.

All of our Support Contracts can be customised to suit your individual requirements, including specifying upgraded response times for critical hardware, nominating key users who should receive priority treatment and identifying busy periods in your business when support should be increased.

Whatever your support requirements we can customise support package to match. Please give us a call on 01792 795300 or Contact Us.


	BRONZE COVER Our entry-level support contract provides User support with an 8 hour response plus Ad-hoc Hardware support to ensure that your computer systems are earning you money, not costing you in downtime. Upgrade to an optional 4-hour response for more critical applications.

	SILVER COVER Helpdesk support and hardware cover with an 8 hour rsponse to keep you online with no unexpected repair costs for 12 months. Silver Cover includes telephone and remote support and on-site hardware maintenance. Add our optional pro-active monitoring and we can fix problems before they affect you.

	GOLD COVER When your computer systems are critical to your business choose our Gold Cover. including User helpdesk support with remote monitoing and on-site hardware maintenance backed by a 4-hour response Service Level Agreement. Perfect piece of mind when you rely on your IT.

	PLATINUM COVER Featuring User helpdesk support with on-site hardware maintenance, a 4-hour Service Level Agreement and out-of-hours telephone support plus pro-active monitoring of your critical business systems. Add hot swap hardware for ultimate protection.

	OPTION SUMMARY
	4-hour response Service Level Agreement (SLA) Pro-active monitoring of business critical systems Out-of-hours telephone support Hot-swap hardware

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